Shipping and Return Policy

Shipping and Return Policy

Shipping Policy

Ordering and Shipping Timelines

Orders placed before 11am (ET) will be processed and ready to ship the same day.  Orders placed after 11am (ET), will ship the following business day. There are no Saturday shipments.

Orders placed after 10am Friday – Sunday are processed over the weekend and ready to ship Monday (excluding holidays). There are no Saturday shipments.

This means your order will be processed and shipped within 1-3 days depending on date and time of order.

You will receive an email confirming your order and a second email notifying you when your order has been processed and completed.

When placing your order, please review your shipping address carefully to ensure it is the right address. If, when you receive your order confirmation email you realize you have entered the wrong address, please contact us immediately at artofkava@gmail.com and will amend your order accordingly provided your order has not yet shipped.

Shipping Rates

The rate charged for the shipping of your order is calculated at checkout. Shipping rates will depend on the number of products ordered, the weight of those products, your shipping address and location, and the Shipping Carrier and the preferred shipment method you select.

You will have a chance to review your order and be shown the cost of shipping before confirming your purchase on the final page of the checkout process. At that point you will have a chance to amend your shipping option, and/or to not place your order should you decide not to proceed with a purchase.

Shipping Carriers

We use the following carriers to deliver our orders depending on your location and shipping method selected:

  • USPS
  • UPS
  • FedEx

The preferred method of shipping of most customers is USPS and at check out you will be asked to select from the following:

  • USPS First Class Mail (3-7 Days)
  • USPS Priority Mail (2-3 Days)
  • USPS Express Mail (1-2 Days)
  • USPS First Class International (7-12 Business Days)
  • USPS Priority Mail International (5-7 Business Days)
  • USPS Priority Express International (3-5 Business Days)

Please note: while USPS First Class Mail is the cheaper shipping option from the above list, with USPS First Class Mail there is no insurance for loss or theft and claims cannot be filed to recover your loss if this option is selected. Similarly, for some orders shipped by USPS First Class Mail a tracking number is not provided. It is highly recommend that you choose USPS Priority that allows you to file a claim in the chance that something was to happen to your package and if you wish to track shipment of your order

You will receive an email stating ‘Your Order is Completed’ when your order has been processed and shipped.

Order Tracking

Once Art of Kava has shipped your order, and your chosen carrier has scanned your package at pick-up your package and order is in the hands of your chosen shipping carrier.

When a tracking # is provided by the shipping carrier, we will update your order with the tracking information and you will receive an email notifying you of this tracking number. This email will come from Ship Station, our shipping software platform. If you do not receive this email in your inbox, please check your spam folder as it is sometimes diverted there.

Please note: some orders using 1st Class USPS mail will not have tracking numbers.

After your chosen shipping carrier has scanned your package at pickup, Art of Kava, we are no longer responsible for your package in transit. Any questions related to your order status, the location of your package in transit, and/or expected delivery date should be first directed to your selected shipping carrier. Make sure to reference your tracking number if you have one.

You can contact your chosen shipping carrier at the following:

USPS: www.usps.com or call 1-800-ASK-USPS

Fedex: www.fedex.com or call 1 (800) 463-3339

UPS: www.ups.com or call 1 (800) 742-5877

Weather and Bank Holidays can delay delivery of packages.

Delivered Packages

Art of Kava does not accept responsibility for packages that have been marked ‘delivered’ by USPS. Please be sure you are shipping to a secure location. If tracking information indicates a package has been delivered and you have not received it, we recommend checking with your family members and neighbors to make sure they did not receive or accept by mistake or in your absence, before contacting your Shipping Carrier for further information.

International Orders

International customers are responsible for all import duties, customs and excise duties or local taxes charged per your country. International customers are also advised to check as to whether there are any restrictions related to the online purchase and shipment or import of kava in their respective country. Art of Kava is not responsible for any orders placed that are seized by customs in your specific country.

Back Orders

When you buy kava online in our store, if an item goes on back-order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original, unused, unopened condition to be returned, unless there is a manufacturer defect. You must return the item within 7 days of your purchase.

  1. Please email artofkava@gmail.com to request a refund.
  2. Mail your returned item to:

Art of Kava

Returns Department Tracking #

11341 Aston Hall Dr

Jacksonville, FL 32246

  1. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Consumable items cannot be returned if they are opened. Only the actual price paid for unopened items can be refunded, no shipping concessions are offered.

Exchanges

If the item is in original unopened condition, it will be eligible for exchange for another item of equal or lesser value or store credit.

★ Customer Reviews

What Our Customers Say

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Great Kava

I ordered the sample pack and tried both strains of kava. Very easy to make, definitely made me veey relaxed and felt very good. I enjoyed the mouth numbness.

Koro and Kaduvu

Both of the kavas are top notch and the customer service is excellent. They are strong, taste great, and very pleasant!

Mind blowing

This is absolutely now one of my favorite kavas. First off, the flavor is very different. I drink a lot of kava and this is the first waka's I've tasted that has a profile including orange blossom, pine needles, jasmine against a terpene-laden background. The effects are gentle but profound. For me, this is perfect morning, afternoon, or evening kava. After a few shells, a noticeable warm flush of relaxation passes through.the body and there is a slight headiness. Keep drinking to increase both, of course, but I've noticed that at high doses the "krunk" isn't out of control. Some kavas produce a sharp queasiness when you take them for a drive down to krunkston, but not this one! Smooth. Truly the Tesla of kavas. Highly recommended!

Simply amazing!

This kava is really smooth and relaxing. It is perfect for after a hard day of work and the quality is also very fresh!

Very good!

Excellent kava, would definitely buy again.

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