Shipping and Return Policy
Shipping and Return Policy
Ordering and Shipping Timelines
Orders placed before 11am (ET) will likeky be processed and ready to ship the same day. Outside of any issues out of control, this is the norm. Orders placed after 11am (ET), will ship the following business day. There are no Saturday shipments.
Orders placed after 10am Friday – Sunday are processed over the weekend and ready to ship Monday (excluding holidays). There are no Saturday shipments. Orders made after 3pm are considered being made the following day for the above purposes. We will have already made our shipment delivery for the day. So orders after 3pm will be delivered to the post office the following day. If the next day is Friday, the Friday/weekend rules apply.
This means your order will be processed and shipped within 1-3 days depending on date and time of order.
One caviat to the above ship times is holidays, black Friday, cyber Monday, and the days between. All orders on holidays will not be processed until the next available business day and will be processed in the order they were purchased. No exceptions. Orders on the days between the Friday after Thanksgiving and the following Monday will also follow these rules. The volume of orders during this time may push out the shipments of the orders betwen and on those days to 3 to 5 days afterward. A lot of orders take time. With limited manpower to process the orders, it takes more time during this period to get all of them out. Please note that we are working to get these out as fast as possible. If there is an issue with your order, we will inform you as soon as we are aware to ask what you would like to do. We will await your response. If we do not hear back in 2 to 3 days we will follow up, until we've contacted you about the matter. We do this because during this time, there are deals that will vanish if your order is automatically refunded. You may want to swap out items etc to get the order through with the deals intact and we do not want you to miss out on those.
You will receive an email confirming your order and a second email notifying you when your order has been processed and completed.
When placing your order, please review your shipping address carefully to ensure it is the right address. If, when you receive your order confirmation email you realize you have entered the wrong address, please contact us immediately at email@example.com and will amend your order accordingly provided your order has not yet shipped.
The rate charged for the shipping of your order is calculated at checkout. Shipping rates will depend on the number of products ordered, the weight of those products, your shipping address and location, and the Shipping Carrier and the preferred shipment method you select.
You will have a chance to review your order and be shown the cost of shipping before confirming your purchase on the final page of the checkout process. At that point you will have a chance to amend your shipping option, and/or to not place your order should you decide not to proceed with a purchase.
We use the following carriers to deliver our orders depending on your location and shipping method selected:
The preferred method of shipping of most customers is USPS and at check out you will be asked to select from the following:
- USPS First Class Mail (3-7 Days)
- USPS Priority Mail (2-3 Days)
- USPS Express Mail (1-2 Days)
- USPS First Class International (7-12 Business Days)
- USPS Priority Mail International (5-7 Business Days)
- USPS Priority Express International (3-5 Business Days)
Please note: while USPS First Class Mail is the cheaper shipping option from the above list, with USPS First Class Mail there is no insurance for loss or theft and claims cannot be filed to recover your loss if this option is selected. Similarly, for some orders shipped by USPS First Class Mail a tracking number is not provided. It is highly recommend that you choose USPS Priority that allows you to file a claim in the chance that something was to happen to your package and if you wish to track shipment of your order
You will receive an email stating ‘Your Order is Completed’ when your order has been processed and shipped.
Once Art of Kava has shipped your order, and your chosen carrier has scanned your package at pick-up your package and order is in the hands of your chosen shipping carrier.
When a tracking # is provided by the shipping carrier, we will update your order with the tracking information and you will receive an email notifying you of this tracking number. This email will come from Ship Station, our shipping software platform. If you do not receive this email in your inbox, please check your spam folder as it is sometimes diverted there.
Please note: some orders using 1st Class USPS mail will not have tracking numbers.
After your chosen shipping carrier has scanned your package at pickup, Art of Kava, we are no longer responsible for your package in transit. Any questions related to your order status, the location of your package in transit, and/or expected delivery date should be first directed to your selected shipping carrier. Make sure to reference your tracking number if you have one.
You can contact your chosen shipping carrier at the following:
USPS: www.usps.com or call 1-800-ASK-USPS
Fedex: www.fedex.com or call 1 (800) 463-3339
UPS: www.ups.com or call 1 (800) 742-5877
Weather and Bank Holidays can delay delivery of packages.
Art of Kava does not accept responsibility for packages that have been marked ‘delivered’ by USPS. Please be sure you are shipping to a secure location. If tracking information indicates a package has been delivered and you have not received it, we recommend checking with your family members and neighbors to make sure they did not receive or accept by mistake or in your absence, before contacting your Shipping Carrier for further information.
International customers are responsible for all import duties, customs and excise duties or local taxes charged per your country. International customers are also advised to check as to whether there are any restrictions related to the online purchase and shipment or import of kava in their respective country. Art of Kava is not responsible for any orders placed that are seized by customs in your specific country.
When you buy kava online in our store, if an item goes on back-order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original, unused, unopened condition to be returned, unless there is a manufacturer defect. You must return the item within 7 days of your purchase.
- Please email firstname.lastname@example.org to request a refund.
- Mail your returned item to:
Art of Kava
Returns Department Tracking #
11341 Aston Hall Dr
Jacksonville, FL 32246
- Include in your package a signed letter stating the reason for your return and the original receipt.
Consumable items cannot be returned if they are opened. Only the actual price paid for unopened items can be refunded, no shipping concessions are offered.
If the item is in original unopened condition, it will be eligible for exchange for another item of equal or lesser value or store credit.